Terms of Service
Huntsville’s Premier Web Development, Hosting and Maintenance Agency
THE FOLLOWING TERMS OF SERVICE (TOS) APPLY TO ALL SERVICES PROVIDED BY STUDIOGREEN, LLC (StudioGreen) TO YOU. BY PURCHASING SERVICES FROM StudioGreen, YOU AGREE TO THESE TERMS OF SERVICE.
897APPLICATION OF TERMS
- 1.2. The TOS, together with your Order, represent the entire agreement relating to the Services and supersedes any agreements previously entered into between you and StudioGreen, except those covering confidentiality and non-disclosure. Any other contract provisions imposed by you, by your own order forms, or otherwise are expressly excluded.
- 1.3. StudioGreen may alter the TOS at any time without notification to you. However, the current TOS are always available on our website. Your sole remedy in the event that you do not agree to any amendments shall be to provide us with written notice of termination within  business days of being notified of the amendment. Only an officer of StudioGreen may alter the TOS. No agent of, or person employed by or under contract with, StudioGreen has any authority to alter or vary the TOS in any way. No oral explanation or oral information given by any party shall alter the TOS.
- 2.1. Each Order for Services by you shall be an offer by you to buy the Services from StudioGreen according to the terms of this TOS. No Order shall be deemed to be accepted by StudioGreen until we begin to design your Site. The date on which we provide notice to you that we have begun to design your Site is the Effective Date. The initial Term of the Services is set out on your Order and begins on the Effective Date.
- 2.2. All Orders will be reviewed by us to determine if they meet our financial, security and other reasonable criteria (Fraud Screen). You may not receive notice that your Order has been rejected because it fails to pass our Fraud Screen. We are unable to provide additional information about the reasons a particular Order fails to pass the Fraud Screen.
- 2.3. StudioGreen shall have no obligation to deliver any Services beyond those identified in the Order.
- 2.4. You shall provide to us, at your cost, any information, resources or facilities reasonably requested by us for the delivery of the Services and, where necessary, ensure that your employees, contractors and other suppliers cooperate fully and promptly with us.
- 2.5. Any instructions supplied by you to StudioGreen in relation to the Services must be complete, accurate and clearly legible. StudioGreen reserves the right to charge for any costs and any additional work incurred by StudioGreen from a failure by you to comply with this provision; we shall not be liable for any errors caused by such a failure.
- 2.6. We will provide web hosting services for the Site described in the Order (Site). Our web hosting services are provided to you pursuant to the Terms of Service and Acceptable Use Policy set out [on our website]. If you would prefer to host the Site with another entity you may do so.
OWNERSHIP OF YOUR ACCOUNT
- 3.1. Your contact information is set out in the “My Details” section in the customer area of your control panel.
- 3.2. If you, on behalf of another person or entity, create an account, you warrant that you will administer the account in good faith and indemnify us against all losses and liabilities sustained by us should you administer the account in ways that are adverse to End User or result in any claim against us.
- 3.3. For avoidance of doubt, the individual or entity set out in the Account Owner Information “My Details” section is considered by us to be the owner of the account. The individual or entity paying for the Services is not considered by us to be the owner. It is your obligation to ensure that you correctly indicate ownership of your account. If there is a dispute about ownership, the account will be locked until the parties to the dispute agree on a resolution, or until the matter is resolved judicially.
GENERAL TERMS AND CONDITIONS
- 4.1. You will conform to the standard policies of StudioGreen.
- 4.2. The Services are provided to you as set out in the Order. You bear ultimate responsibility to ensure that the Services are designed to meet your operational, privacy and security needs. Your hardware, software and any other items you deem necessary to use the Services, must be compatible with the Services. You may not terminate an Order based on your inability to use the Services because such a use is incompatible with them.
- 5.1. You are responsible for the Fees set out on the Order. Fees are due on the date set out on your invoice (Due Date).
- 5.2. You are responsible for all fees levied on the Service.
- 5.3. Invoices are payable by the Due Date without set-off or deduction. We reserve the right to suspend the Service until we receive payment.
- 5.4. Our obligation to provide the Service to you is contingent on your payment of the Fees by the Due Date. You must pay the Fees without set off or deduction. The Services are licensed to you during the time you pay the Fee. Your right to use the Services, and all items incorporated into the Services, other than Customer Content, terminates upon your failure to pay the Fee and/or termination of this TOS.
- 5.5. If you believe there is an error on your invoice, you must contact us. We each agree to work together in good faith to resolve any billing disputes. Your dispute must include sufficient facts for us to investigate your claims and be received by us at least five days prior to the Due Date (Dispute Deadline). You waive your right to dispute any charges or Fees if you fail to meet the Dispute Deadline. If we find that your claim is valid, we agree to credit the account that is the subject of the dispute on your next invoice. If you contact your credit card company, prior to notifying us of the dispute, and initiate a “chargeback” based on this dispute, and your chargeback claim is past the Dispute Deadline, you will be charged a $50 investigation fee and a $50 reactivation fee. This fee compensates us for the investigation your credit card issuer requires us to conduct in order to demonstrate our right to payment.
- 5.6. We are pleased to provide you with a statement of account on your written request. This statement is based on our records.
- 5.7. We often offer special promotions, such as discounts or items provided at no charge (Special Promotions). These Special Promotions have specific terms, and generally do not apply to current customers. They do not apply to Renewal Terms. If you Terminate the Services to which a Special Promotion applied, the discount, or other benefit provided by the Special Promotion, will be removed, and your account will be rebilled as if it had been set up without the Special Promotion. If this results in additional Fees, you will be charged for those Fees.
TERMINATION & CANCELLATION
Either party may terminate this Agreement if a party materially breaches any of these terms and the breaching party fails to correct the breach within ten days.
- 6.1. Termination by StudioGreen Web Design
- 6.1.1. StudioGreen may terminate this Agreement (i) if you fail to pay any sums due to StudioGreen as they fall due; (ii) if, in StudioGreen’s reasonable opinion, you do not have sufficient technical expertise to use the Service without excessive ongoing technical support; or (iii) you violate this TOS or any agreement incorporated into it by reference.
- 6.1.2. We may terminate a particular Order, or aspect of the Services, if a Third Party ceases to make components of them available to us, or if providing them to you becomes cost prohibitive.
- 6.2. Termination by you
- 6.2.1. You must terminate the Services through your Control Panel (Termination Request). This is the only way to effectively terminate the Services. We will send you an email verification of the Termination Request (Termination Verification). You must acknowledge the Termination Verification to Terminate the Services. If you do not acknowledge the Termination Verification, or, you fail to use a Termination Request to terminate the Services, the Services will not be Terminated, and Fees will still be charged. You must follow this procedure in order to terminate each Service.
- 6.2.2. Once you provide us with the Termination Verification, it will take us five calendar days to process the Termination. You are responsible for any Fees that accrue during this five-day period.
Our technical support is provided via phone, email or support ticket sent out on our website. If you request technical support, you agree that we may have full access to your equipment, account and any and all items accessible to us based on your request. Because the technology underlying and supporting websites is complex, and in some cases unreliable, we do not guarantee that even with maintenance and technical support, the Site will always be functional. Site management is provided by us through management packages.
- 7.1. StudioGreen typically completes management requests within two business day. However, it can take up to 5 business days during heavy volume periods. For any requests received after 6 pm, the following day will be considered as the first business day. Management requests will be completed in the order received, unless we are contacted directly at (800) 897-0382 referencing the ticket number assigned to your request. Any such requests will be handled as a priority request. For urgent or priority requests: Please submit a support ticket request at firstname.lastname@example.org, then contact our office at (800) 897-0382 with the ticket number assigned to your request and we will complete your request soon thereafter.
- 7.2. StudioGreen does not manage post-dated (hold, to be completed in the future) requests. Any post-dated requests of more than 3 business days from the submitted date will be closed with a note added to resubmit at a later date. Example of post-dated ticket: Ticket submitted June 28th to be completed on July 27th.
- 7.3. “Maintenance” is content management. It does not include a redesign of page layout.
- 7.4. StudioGreen reserves the right to distinguish between updates, re-designs and new-designs.
- 7.5. StudioGreen does not share website access for maintenance responsibilities with unauthorized personnel or other vendors.
- 7.6. For each update request from non-managed clients, there is a 30-minute minimum charge.
- 7.7. All retainer hours have a lifespan of one year.
- 7.8. It is the client’s responsibility to review updates and notify us of any necessary changes that need to be made. StudioGreen will not charge for errors caused by us. However, if a change needs to be made due to client error, the regular hourly update fees will apply.
INTELLECTUAL PROPERTY RIGHTS AND OTHER CONSENTS
- 8.1. The Services shall not be “works made for hire” and/or you shall not own any interest in them. We retain rights in the underlying source code, standard functionality (including, but not limited to, content management system, web site structure, shopping cart, check out pages, coding, and scripts), and/or the Licensed Material, and have a lien on the Customer Content for unpaid Fees until final payment is received. We retain the right to use, license, sell concepts developed by us in performing our work hereunder for other purposes, including, but not limited to, creating other websites which incorporate functional elements of the Services.
- 8.2. You are solely responsible for obtaining all intellectual property rights in the intellectual property of others, including but not limited to clearances and/or other consents and authorizations necessary to use the names, marks or other materials which are used by you in, or transmitted via, the Site (Objects). On becoming aware of any dispute between you and any other individual or organization regarding the Objects, StudioGreen reserves the right, at its sole discretion and without notice or liability to you, to cease any further use of such Objects. This suspension includes, but is not limited to, deleting or suspending the Objects from its computer systems and/or to make appropriate representations or provide information to any relevant authority or interested party.
- 8.3. From time to time you may provide us with information that may be used by us to improve the products and services we provide to you and other customers (Feedback Information). We shall own all intellectual property, and other rights in the Feedback Information. However, we shall have no ownership of Customer Content or your confidential information.
REPRESENTATIONS AND WARRANTIES
- 9.1. Our Warranty. We represent and warrant: (i) that we will use commercially reasonable efforts to perform the Services in a professional and workmanlike manner; and (ii) that we have the right to provide all components of the Services to you. If components of the Services are licensed to us by third parties, this second warranty is limited by those licenses. Your sole and exclusive remedy for our breach of warranty is for us to reperform the Services, select components of equivalent functionality, or, at our option, refund the Fees you have already paid to us for the Services that could not be performed.
- 9.2. You represent and warrant that (i) you have the experience and knowledge necessary to use the Service; (ii) you and your End Users understand and appreciate the risks inherent to you and your business that come from accessing the Internet; (iii) you have sufficient knowledge about administering, designing and operating the functions contained in and facilitated by the Service necessary to take advantage of the Service; (iv) that you will not violate any applicable laws and/or regulations in your use of the Service; and (v) that you own all intellectual property rights in, or have a license to use, any information you provide to us necessary for us to perform the Service, or to any information transmitted by us through the Service.
- 9.3. OTHER THAN AS SET OUT IN THE TOS, WE MAKE NO WARRANTIES, AND ANY IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED. THE SERVICE IS PROVIDED AS-IS. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. WE DO NOT MAKE, AND HEREBY DISCLAIM, ANY AND ALL OTHER EXPRESS, AND/OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL MEET ANY OR ALL OF YOUR EXPECTATIONS; WILL OPERATE IN ALL OF THE COMBINATIONS WHICH MAY BE SELECTED FOR USE BY YOU; OR THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE. NO EMPLOYEE, OR AGENT IS AUTHORIZED TO MAKE ANY WARRANTY ON OUR BEHALF.
LIMITATION OF LIABILITY
YOU AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU WILL NOT UNDER ANY CIRCUMSTANCES HOLD US OR OUR LICENSORS, AGENTS, EMPLOYEES, OFFICERS AND/OR THIRD PARTY VENDORS, LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, COST SAVINGS, REVENUE, BUSINESS, DATA OR USE, OR ANY OTHER PECUNIARY LOSS BY YOU OR ANY OTHER THIRD PARTY. YOU AGREE THAT THE FOREGOING LIMITATIONS APPLY WHETHER IN AN ACTION IN CONTRACT OR TORT OR ANY OTHER LEGAL THEORY AND APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL WE BE LIABLE TO YOU IN THE AGGREGATE WITH RESPECT TO ANY AND ALL BREACHES, DEFAULTS, OR CLAIM OF LIABILITY UNDER THIS TOS FOR AN AMOUNT GREATER THAN THE FEES ACTUALLY PAID BY YOU TO US DURING THE THREE MONTH PERIOD PRECEDING A CLAIM GIVING RISE TO SUCH LIABILITY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; YOU AGREE THAT IN THOSE JURISDICTIONS OUR LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
Each party shall indemnify and hold the other harmless from, and at its own expense agrees to defend, or at its option to settle, any claim, suit or proceeding brought or threatened against the other party so far as it is based on a claim that the Customer Content on the one hand, or the Service (fully owned by us) supplied hereunder on the other, infringes any U.S. patent, copyright, or trademark, or that a Required Consent has not been procured. This paragraph will be conditioned on the party seeking indemnification notifying the other party promptly in writing of the claim and giving the party providing indemnification full authority, information, and assistance for the defense and settlement thereof. The party seeking indemnification shall have the right to participate in the defense of the claim at their expense. If, in our case, such a claim has occurred, or is likely to occur, you agree to permit us, at our option and expense, either to: (i) procure for you the right to continue using the Service; (ii) replace with a product or service, regardless of manufacturer, performing the same or similar function as the infringing Service, or modify the same so that it becomes non-infringing; or (iii) if neither of the foregoing alternatives is reasonably available, we will immediately terminate our obligations (and your rights) under this Agreement with regard to such Service. This shall be your sole and exclusive remedy for a U.S. patent, copyright, or trademark infringement claim based on this Agreement.
- 10.1. You are required to provide notices to us about the Services through the Control Panel. We will provide notices to you using the information you provide to us in the “My Details” section of the Control Panel. We have no responsibility for misdirected notices based on your failure to provide correct information.
- 10.2. Termination notices must be provided to us as set out in paragraph 6.2.
RESOLUTION OF DISPUTES & CHOICE OF LAW
- 11.1. Any dispute, controversy or claim (individually and collectively a “Dispute) arising under this Agreement shall be resolved in accordance with the procedures set forth in this Section.
- 11.2. In the event of a dispute between the parties relating to this Agreement, each of the parties shall appoint a designated representative who has authority to settle the dispute. This appointment will take place no later than five business days after the initial request for dispute resolution. The designated representatives shall meet as often as they reasonably deem necessary in order to discuss the dispute and negotiate in good faith in an effort to resolve the dispute. The specific format for such discussions will be left to the discretion of the designated representatives; however, all reasonable requests for relevant information made by one party to the other shall be honored. If the parties are unable to resolve issues related to a dispute within thirty days after a party’s request is made, the dispute shall be submitted for arbitration. The arbitration shall take place in Tucson, Arizona pursuant to the commercial arbitration rules of the American Arbitration Association. The dispute shall be heard by a single arbitrator who has experience in the field of web design. The arbitrator shall not be entitled to award punitive damages or attorney’s fees.
- 11.3. If the procedures set out in the previous paragraph fail, the parties agree that all disputes shall be brought before the U.S. District Court for the District of Arizona in Tucson, Arizona. (District Court). If the District Court may not consider the dispute, all disputes shall be brought before the Superior Court located in Tucson, Arizona. The parties agree that after the procedures in paragraph 13.2. above have been followed, these courts shall have exclusive jurisdiction over all disputes and other matters relating to the interpretation and enforcement of this Agreement or any other document entered into by the parties. Further, the parties agree that venue shall be proper in the appropriate court set out above, and agree that they shall not contest notice from that court. State law issues concerning construction, interpretation and performance of this Agreement shall be governed by the substantive law of Arizona, excluding its choice of law rules. The United Nations Convention on Contracts for International Sale of Goods shall not apply.
- “StudioGreen” means StudioGreen, LLC. and/or any affiliate which shall supply Services to you.
- “End User” is the individual or entity who uses, or to whom you provide your services;
- “Fees” means the charges to be paid by you for the provision of the Services as set out in any Order or, if not set out on the Order, those set out on our website;
- “Objects” means any names, marks or materials and any other information, documents or software which you supply to StudioGreen under this Agreement;
- “Order” means the order form or purchase order, including electronic and online forms, or letter signed or submitted by you or on your behalf requesting Services;
- “Server” means the computer server equipment operated by StudioGreen in connection with the provision of the Services or operated by a Third Party or to which the Services are provisioned;
- “Service” or “Services” means any and all services provided by StudioGreen under the TOS including, without limitation, domain name registration services, domain name portfolio management services, domain name searching, monitoring and recovery services, space hosting, web, email and usenet searching and monitoring services and professional services and any other services requested by you which may be provided from time to time as set out on the portion of our website describing the individual Service (Product Pages);
- “Site” means the HTML, other code, pictures, and Customer Material, the details of which are set out on the Order, and which is the ultimate goal of the Service;
- “Space” means the area on the Server allocated by StudioGreen to you for use by you as a site on the Internet;
- “Term” means the period during which this Agreement binds the parties;
- “TOS” means these terms of service, including all documents incorporated by reference;
- “You” and “your” mean the person, firm or company who purchases Services from StudioGreen; and
- “We,” “us” or “our” means StudioGreen, LLC.
- 12.1. If any provision of this Agreement or part thereof shall be void for whatever reason, the offending words shall be deemed deleted and the remaining provisions shall continue in full force and effect.
- 12.2. Your rights and obligations under this Agreement are personal to you, and you shall not assign, lease, charge, sub-license, or otherwise transfer such rights and obligations in whole or in part.
- 12.3. StudioGreen reserves the right to sub-contract any of the work required to fulfill the Services and to assign this Agreement.
- 12.4. Except for the obligation to pay the Fees, neither party shall be liable for any delay or failure in performance due to events outside the defaulting party’s reasonable control, including without limitation acts of God, earthquake, labor disputes, shortages of supplies, riots, war, fire, epidemics, failures of telecommunication carriers, delays of common carriers, or other circumstances beyond its reasonable control. The obligations and rights of the excused party shall be extended on a day to day basis for the time period equal to the period of the excusable delay. The party affected by such an occurrence shall notify the other party as soon as possible, but in no event less than ten days from the beginning of the event.
- 12.5. Any delay or forbearance by either party in enforcing any provisions of this Agreement or any of its rights hereunder shall not be construed as a waiver of such provision or right thereafter to enforce the same.
- 12.6. This Agreement does not create any agency, partnership, joint venture, or franchise relationship. Other than as set out herein, neither party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other party or bind the other party in any respect whatsoever.
Copyright and Trademark Notice
Gostudiogreen.com website and its contents, including, but not limited to all included text, photographs, graphics, illustrations, video, sound, and other material (all these collectively referred to as “Content”) are protected under United States and international copyright laws and are the property of Gostudiogreen.com or its third-party licensors. All rights reserved. All logos, splash screens, page headers, custom graphics, and button icons displayed on the StudioGreen,LLC website are service marks and/or trademarks of Gostudiogreen.com or its third-party licensors. Copying, distributing, transmitting, displaying, modifying, selling, or participating in the sale of, or otherwise exploiting or using any Content or any marks in any form or by any means without the express written permission of the Company is strictly prohibited and shall violate the international copyright or trademark laws, those of the United States and/or other countries.
The Customer acknowledges that all incoming and outgoing telephone calls between you and any representative or staff member of the Company may be monitored and recorded for quality control purposes only.
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